Frequently Asked Questions

How many technicians should I expect to see at my home?

The number of technicians we dispatch to your home depends on the size of the job. We dispatch one technician for a relatively simple service and up to three technicians for a more complicated or large-scale service.

How soon can I expect a technician to arrive at my home?

We dispatch a technician to your home at your earliest possible convenience. However, the exact arrival time depends on the availability of technicians in your immediate area. We usually dispatch a CitiClean technician on the same day you call or the following day.

Where is CitiClean located?

We serve New York  neighborhoods and surrounding area. We dispatch all our technicians from our nearest location to you.

Are you insured?

CitiClean carries full insurance and bonding on our entire company and staff. We give you professional results backed by the highest level of industry insurance.

What types of rugs do you clean? 

At CitiClean, we offer a professional cleaning service for all types, makes, and styles of rugs, including hand-made and machine-made; modern and antique, Oriental, Persian, and Turkish; and synthetic, silk, cotton, and wool.

Do you provide drop-off or pick-up service for area rugs?

Since we perform all our professional rug cleaning services in our off-premise cleaning facility, we provide free pick up and delivery service of your rug.

How long will it take for my carpet, rug or upholstery to dry completely?

Recommended and normal drying time ranges due to the type of cleaning method performed, room temperature, air movement and humidity level. We generally suggest between 6-24 hours of dry time.

Do you use non-toxic products?

Yes. We firmly believe in the protection of your health and that of the environment. We refuse to use any chemical-based, harmful product on any of your home furnishing, carpets or area rugs.

We use only certified green products approved by the EPA and other environmental protection agencies and watch dogs.

Do you offer organic cleaning options? 

Yes, we provide an organic cleaning option for all our professional cleaning services on our menu. By choosing an organic option, you receive a safe, healthy, and pure clean for your space through high efficiency machines and our specialized line of green cleaning products. 

What specialty cleaning services do you offer?

Outside of our carpet, rug, and upholstery cleaning services we offer tile and grout cleaning, mold removal, flood and water damage repair, air duct cleaning, deodorizing treatments, Schotchguard application, sofa cleaning, leather cleaning, and repair services. 

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Or Simply Call US at (866) 332-3236

(866) 332-3236
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